The customer we cooperated with this time is a powerful plastic raw material trader in Sri Lanka. The company has long supplied high-end EVA materials to the local shoe materials, packaging and hot melt adhesive industries. Due to the strict quality requirements of the end customers, the trader is extremely cautious in purchasing, especially focusing on the reliability, delivery speed and after-sales service of suppliers.
Customer needs and challenges
Strict product standards. The customer needs EXXONMOBIL 25028 EVA and requires complete quality certificates (COA, TDS, MSDS) to ensure compliance with Sri Lankan import standards.
Compare prices from multiple parties and make careful decisions. The customer contacted several suppliers at the same time, including manufacturers in China, South Korea and Southeast Asia, to conduct a comprehensive comparison of prices and services.
Fast delivery requirements. Due to the tight production schedule of the end customer, it is hoped that the supplier can quickly prepare stocks and arrange sea transportation to avoid delays.
Our competitive advantages
Although the quotation is not the lowest, we have won the trust of customers with the following core advantages:
✅ Spot supply. When the customer inquired, we had EVA 25028 in stock in our warehouse, and we could arrange loading immediately to shorten the delivery cycle.
✅ Complete qualifications. Provide original COA and third-party SGS test reports to ensure that the products meet international standards.
✅ Professional service. Quickly respond to customer needs and provide a complete quotation + logistics plan within 24 hours.
✅ Provide flexible payment methods. Accept LC at sight to reduce customer financial pressure.
The customer finally chose a 1×40HQ (24.75MT) trial order to verify our product quality and service efficiency. We completed loading within 48 hours after receiving the letter of credit, and provided packaging photos and bill of lading copies in real time, so that customers can grasp the logistics dynamics throughout the process. After receiving the shipment photos, the customer especially praised “Your professionalism and response speed far exceed other suppliers!” After the goods arrived at the port, all indicators were tested to meet the standards, and the end customer was very satisfied with the processing effect.
